Terms of Service

1. Description of Service

Cloustral is a cloud visibility and governance platform. It allows authorised users to connect cloud provider accounts, including Amazon Web Services and Microsoft Azure, retrieve and store resource inventories, visualise cloud architecture, define and run rules across security, cost, and governance, and receive findings and recommendations. You are responsible for granting Cloustral only the cloud permissions needed for the Service.

The Service may be provided on demo, paid, or enterprise plans. Features and limits available depend on your plan. We reserve the right to modify, add, or remove features, with notice where practical for material changes that affect your use of the Service.

2. Accounts and Registration

To use the Service, you must register for an account. You agree to provide accurate, current, and complete information during registration and to keep your account information up to date.

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us immediately if you suspect any unauthorised access to or use of your account.

You may not share your account credentials with others or allow multiple individuals to access the Service through a single user account. Organization workspaces should be accessed through separate invited user accounts.

We reserve the right to suspend or terminate accounts that we reasonably believe are being used fraudulently, abusively, or in violation of these Terms.

3. Subscriptions, Billing, and Payment

Paid subscription plans are billed through our payment processor on the billing interval and terms shown at checkout or in the billing portal. All fees are stated in the applicable currency at checkout and are exclusive of taxes unless otherwise stated. You are responsible for all applicable taxes.

Your subscription will automatically renew at the end of each billing period unless you cancel before the renewal date. Cancellation takes effect at the end of the current billing period; no refunds are provided for unused portions of a paid period except where required by applicable law.

We reserve the right to change subscription pricing. Where required, price changes will be communicated through checkout, the billing portal, email, or another reasonable method before they apply.

In the event of unpaid invoices, failed payment, or cancellation, we may make the affected organization read only, restrict access to paid features, schedule organization deletion, or terminate access in accordance with the product flow and the retention practices described in our Privacy Policy.

4. Demo Organizations

New organizations may start as demo organizations. Demo organizations can use synthetic cloud data and architecture visualization, but real cloud connections, automation, and paid-plan capabilities require an active subscription. We reserve the right to modify or discontinue demo access at any time.

5. Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You must not:

• Use the Service to access cloud accounts or resources for which you do not have explicit authorisation from the account owner.
• Use the Service to facilitate unauthorised access to any system, network, or data.
• Attempt to reverse-engineer, decompile, disassemble, or otherwise derive the source code of the Service.
• Circumvent, disable, or tamper with any security or access control features of the Service.
• Use the Service to transmit malware, spam, or any harmful or disruptive code or content.
• Resell, sublicense, or otherwise make the Service available to third parties without our express written consent.
• Scrape, harvest, or extract data from the Service by automated means without our express written permission.
• Use the Service in any way that could impair, overburden, or damage our infrastructure or the experience of other users.

Violation of this section may result in immediate suspension or termination of your account without notice or refund.

6. Your Responsibilities

You are solely responsible for:

• Ensuring you are authorised to connect any cloud account to the Service and that doing so complies with applicable policies, laws, and contracts.
• The accuracy and completeness of credentials and configuration you provide to the Service.
• Any decisions made, or actions taken, based on findings, recommendations, or data produced by the Service. Cloustral is a cloud visibility and governance tool; all decisions and actions remain your responsibility.
• Maintaining appropriate access controls and permissions within your organization's Cloustral account.
• Keeping your account contact details up to date.

7. Intellectual Property

The Service, including all software, algorithms, user interfaces, visual designs, documentation, and content produced by Cloustral, is owned by us or our licensors and is protected by applicable intellectual property laws. These Terms do not grant you any ownership interest in the Service.

You retain full ownership of your data, including your cloud account data, resource inventories, and custom rules, that you input into or generate through the Service. You grant us a limited, non-exclusive licence to process, store, secure, troubleshoot, and improve the Service as described in these Terms and our Privacy Policy.

Feedback, suggestions, or ideas you provide to us regarding the Service may be used by us without restriction or compensation, unless explicitly agreed otherwise in writing.

8. Confidentiality

Both parties may have access to information that is confidential to the other party. Each party agrees to protect the other's confidential information using reasonable care, and not to disclose it to third parties or use it for any purpose beyond these Terms except as permitted by these Terms, our Privacy Policy, or applicable law.

This obligation does not apply to information that is or becomes publicly known through no fault of the receiving party, is independently developed without use of the confidential information, or is required to be disclosed by law or court order.

9. Privacy

Your use of the Service is also governed by our Privacy Policy, which explains how we collect, use, store, and share data in connection with the Service.

10. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, or uninterrupted availability.

We do not warrant that:

• The Service will detect all misconfigurations, vulnerabilities, findings, or cost inefficiencies in your cloud environment. Results are based on defined rules and known patterns; novel, undiscovered, or environment-specific issues may not be identified.
• Cost, utilization, and optimization findings are advisory only and may not be accurate or complete for any financial, procurement, or budgeting purpose.
• The Service will be available without interruption, error, or delay.
• Results produced by the Service are accurate, complete, or suitable for any specific compliance, regulatory, or security purpose.

You assume full responsibility for evaluating and acting on any output from the Service.

11. Limitation of Liability

To the maximum extent permitted by applicable law, Cloustral and its officers, directors, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, goodwill, or business interruption, arising out of or in connection with your use of or inability to use the Service, even if we have been advised of the possibility of such damages.

Our aggregate liability to you for any claim arising out of or relating to these Terms or the Service shall not exceed the greater of (a) the total fees paid by you to Cloustral in the twelve months preceding the event giving rise to the claim, or (b) one hundred euros (€100).

Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, our liability is limited to the fullest extent permitted by law.

12. Indemnification

You agree to indemnify, defend, and hold harmless Cloustral and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with: (a) your use of the Service in violation of these Terms; (b) your violation of any applicable law or third-party right; or (c) any data or credentials you provide to the Service.

13. Term and Termination

These Terms remain in effect for as long as you maintain an account or use the Service.

You may request deletion of your account through the Service settings when your account is no longer a member of any organization. You may need to leave or delete organizations first, and paid organizations may require subscription cancellation before deletion. Termination does not entitle you to a refund of any prepaid fees.

We may suspend or terminate your access to the Service immediately and without notice if you breach these Terms, fail to pay applicable fees, or if we determine in good faith that continued access poses a threat to the Service, other users, or third parties.

Upon termination, your right to use the Service ceases immediately. We will delete, anonymise, or retain your data in accordance with the retention practices described in our Privacy Policy, except where we are required or permitted to retain it by law or legitimate business needs. Sections of these Terms that by their nature should survive termination, including intellectual property, limitation of liability, indemnification, and governing law, shall survive.

14. Modifications to the Service and Terms

We reserve the right to modify or discontinue the Service (or any part of it) at any time, with or without notice, though we will use reasonable efforts to provide advance notice for material changes that materially affect your use.

We may update these Terms from time to time. We will notify you of material changes by posting the revised Terms on this page and updating the "Last updated" date. For significant changes, we may also notify you by email or in-app notification. Continued use of the Service after updated Terms take effect may require acceptance of those Terms.

15. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with applicable law, without regard to conflict of law principles. Any disputes arising out of or in connection with these Terms or the Service shall first be attempted to be resolved through good-faith negotiation between the parties.

If a dispute cannot be resolved through negotiation within 30 days, either party may pursue resolution through the competent courts of the jurisdiction in which Cloustral operates. Nothing in this clause prevents either party from seeking urgent interim or injunctive relief from a court of competent jurisdiction.

16. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision will be enforced to the maximum extent permissible, and the remaining provisions of these Terms will remain in full force and effect.

17. Entire Agreement

These Terms, together with our Privacy Policy and any additional terms applicable to specific features or services, constitute the entire agreement between you and Cloustral regarding the Service, and supersede all prior agreements, representations, or understandings, whether written or oral, relating to the same subject matter.

Any waiver of a right or obligation under these Terms must be in writing and signed by an authorised representative of Cloustral to be effective. Failure to enforce any provision of these Terms does not constitute a waiver of our right to enforce it in the future.

18. Contact

If you have any questions about these Terms or wish to raise a concern, please contact us via the contact page. We aim to respond within a reasonable timeframe.